Written by Tara Donnelly on 22 November, 2016
Health Innovation Network is a true membership organisation, and what we do is defined by our members. We are governed by a Board made up of members and we exist to help with tricky system issues and spread the best in health and care – together with our members.
For those reasons, we listen really carefully when our members speak. We've just had the results in for the national stakeholder survey, a study of the views of members across all AHSNs.
So what did you say?
The national results have improved, which is really important as it means more people out there are clearer about what AHSNs are there for, and consider that we are collectively doing a good job. It is a real vote of confidence in the concept.
Our results were strong in 2015; this year’s results are outstanding.
Four out of five stakeholders (81%) felt that the HIN helped them achieve their objectives over the previous year. This was considerably higher than in 2015 (66%).
Here are the highlights of the survey:
Here are a few of the things that participants said about us:
“The staff are of a very high standard. They deliver projects in amazingly short timescales to very high standards, but at the same time listening to other people and particularly the patients they are trying to help.”
“The HIN is well led and the people that I have interacted with have been not only personable, but knowledgeable and helpful.”
There are a few areas which we want to improve further, and they are those where we are scoring about average compared to the AHSN mean:
We also want to sustain these results. We know that this means continuing to regularly visit members, understanding their needs, communicating strongly and running an irresistible events programme, while tackling issues that make a real difference to members in our patch.
We are delighted that the hard work of our staff means we are recognised in this way. The team is energised by these results to do even more – taking bold ideas, achieving dramatic results and creating lasting change for south Londoners.
The full results are here and published on our website.